Term & Conditions

Infinity Aura Salon Terms of Service

Last Updated: January 1, 2025

1. Appointments & Cancellations

1.1 Booking

• Appointments can be made via phone, WhatsApp, or our website
• We recommend booking at least 48 hours in advance for best availability
• Same-day appointments are subject to availability

1.2 Cancellation Policy

• 24 hours notice required for cancellations or rescheduling
• Late cancellations (less than 24 hours) may incur a 50% service charge
• No-shows will be charged 100% of the service cost
• Bridal packages require 7 days notice for cancellations

1.3 Late Arrivals

• Arriving more than 15 minutes late may result in rescheduling
• Late arrivals may receive an abbreviated service to avoid delaying other clients

2. Services & Pricing

2.1 Service Provision

• We reserve the right to refuse service for any reason
• Services may be modified based on client's hair/skin condition
• Results may vary based on individual characteristics

2.2 Pricing

• Prices are subject to change without notice
• Current prices are displayed at the salon and on our website
• Additional charges may apply for extra-long/thick hair

2.3 Right to Refuse Service

• We may decline service if it may damage client's hair/skin
• We reserve the right to refuse service to anyone behaving inappropriately

3. Payments

• Full payment is due at time of service
• We accept cash, credit/debit cards, UPI, and mobile payments
• A 2.5% convenience fee applies to credit card transactions
• Bridal packages require 30% non-refundable deposit

4. Satisfaction & Refunds

• If unsatisfied with a service, please notify us within 48 hours
• We will make reasonable efforts to correct the issue
• No cash refunds - adjustments made via salon credit only
• Product sales are final unless defective

5. Health & Safety

5.1 Client Health

• Clients must disclose any allergies, medical conditions, or medications
• We are not liable for allergic reactions to products when not disclosed
• Patch tests are required for certain services (available upon request)

5.2 Salon Safety

• Children must be supervised at all times
• We are not responsible for lost or stolen items
• Proper conduct is required - abusive behavior will not be tolerated

6. Intellectual Property

• All content on our website and social media is our property
• Unauthorized use of images, logos, or content is prohibited
• Client photos may be used for promotional purposes unless requested otherwise

7. Limitation of Liability

• We are not liable for any damages resulting from services
• Maximum liability is limited to the cost of the disputed service
• We are not responsible for any allergic reactions when allergies were not disclosed

8. Changes to Terms

• We may update these terms at any time
• Continued use of services constitutes acceptance of new terms
• Material changes will be communicated to clients